The Rosy Step

Roses Bouquet

Because flowers are perishable, all sales are final. Refunds or replacements may be offered only if:

• The wrong item was delivered

• The arrangement arrived damaged

• The flowers were in poor condition upon arrival

Issues must be reported within 24 hours of delivery with a photo.

• Deliveries are made to the address provided by the customer.

• Please ensure all delivery details are accurate (recipient name, address, gate code, etc.).

• If the delivery address is incorrect or inaccessible, a re‑delivery fee may apply.

• If the recipient is not available, flowers may be left in a safe location or with a neighbor unless otherwise instructed.